Question: How long does production take?
While all of our products are made to order and different products have different production times, production typically takes about 2-4 business days.
Laser-cut personalized metal arts could take 5-10 business days.
Question: How long does shipping take?
We ship most products within 1-4 business days. After that, items typically arrive within:
- USA: 2-5 business days
- USA Expedited: 1-2 Business days
- Canada: 5-10 business days
- UK, most of EU: 3-7 business days
- Australia, New Zealand: 8-20 business days
- Rest of the World: 5-20 business days
Question: I made a mistake with my order info, how do I correct it?
Please contact us within 24 hours of placing your order, as it will still be in the production phase. Once the order has been shipped, we can no longer make any changes.
Question: What if I want to cancel an order?
We can only approve order cancellation requests within the first 24 hours after an order is placed. Please contact us at firstname.lastname@example.org within 24 hours of placing your order.